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Articles
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Articles directly related to call centers and help desk management
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Advanced
Administrative Tools for Windows
Advanced Administrative Tools for Windows is
a great set of utilities for analyzing network properties.
It will test pretty much every network operation you
could want to know about. AATools will check Email properties,
Scan ports and proxies, give network and system statuses,
etc. The information it conveys is easy to digest and
setting up a test is likewise very simple. A worthwhile
download for anyone wanting to gather info on their
network or PC. AATools should be a part of your security
toolkit and you should employ them regularly.
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NetVizor
NetVizor allows you to monitor user activities
anywhere on your network. Here is a list of some of
the awesome monitoring features NetVizor provides, keystroke
logging and much more. Not only can NetVizor provide
powerful monitoring over your network usage, but NetVizor
can also allow for administration of users, or an entire
network, with simple point and click commands.
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Net-Vestigator
a program which offers you access to
same databases used by professional investigators. Some
of the information you will be granted access to is
difficult for even government agencies to find! It's
safe and legal to use, and best for all, it can be done
without anyone ever knowing.
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CSSS
Computer Sound Security System. The principle
of action bases on microphone (microphones) real time
survey and highly intellectual analysis of coming signals
on the basis of special algorithms, and if it is necessary-calling
you by modem (phone.
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Network
Smart Lite
NetworkSmart Lite will help you step inside the
network wire and show you exactly how your application
is operating across the network. It will help you determine
performance bottlenecks and slow response times by analyzing
how many times your application communicates with the
server (known as round trips). NetworkSmart Lite also
includes a simple performance rating that quickly tells
you if your code or web page is performing well over
the network. .
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PageGate
Messaging server software sends SMS and text messages
to: pagers, mobile phones, PIMs, wireless devices. Messages
can be accepted from: networked computers, email, web
pages (CGI), commandline executables, text files, serial
ports, modems. Messages can be delivered via: the Internet
(SNPP, WCTP, SMTP), modems (TAP, UCP, GSM, TONE), direct
serial connections (TAP). Advanced features: redundant
outbound connections, message rerouting on failure.
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Asset
Tracker for Networks
Inventory LAN PC's software and hardware,
reduce cost of ownership, increase the efficiency of
production, plan hardware upgrades and software licenses
purchases.
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IP
Check
IPCheck constantly watches all your servers and
notifies your staff when outages occur. Also all performance
data gathered during monitoring can later be viewed
and analyzed. IPCheck is designed to continuously monitor
one or more servers. It alerts webmasters if a webserver
is not working correctly because the web service is
down, CGI scripts return errors or the SQL server is
not reachable. IPCheck analyzes the results and notifies
the administrator when problems are identified. Additionally
it can constantly monitor servers by attempting to connect
through a PING command or through a specific port (e.g.
HTTP=80, SMTP=25).
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NetGrid
NetGrid is a program that will monitor your Internet
connection's upload and download bandwidth. With it's
common graphical and numeric output that hides in your
system tray, it gives you an accurate display of your
bandwidth usage. .
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DreamSys
Server Monitor
Monitor servers over a network or the Internet.
Connect, Receive, or Send & Receive tests on TCP connections.
Simple Ping tests. Test services on remote machines,
and restart services if necessary. Quick and Easy to
use Windows interface. Save/Load host lists as separate
documents.
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other monitoring
software solutions
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