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Articles
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Articles directly related to call centers and help desk management
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CallTrackIT
a multi-user helpdesk package that enables you to fully
manage, and track, all your helpdesk calls. It’s simple
to operate and understand, yet fully capable with open
call monitoring, customisable call searching and reporting,
statistical information and built-in administrator functions
to control your helpdesk privileges. This application,
written in Visual Basic 6.0, is fully operational without
the need of additional applications such as Microsoft
Access or a Microsoft SQL Server, reducing the total cost
of ownership.
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HelpDesk
Gold
Manage and support your computer department needs. MS
Access based Helpdesk 2000 handles user support calls,
company inventory, contacts, orders, user training, library
loans. Send email, create Outlook tasks and appointments.
Print timely management report information on any function
of the system. I can also tailor any part of it to suit
your needs.
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Quint
Panacea Lite
the mission-critical software application mid-sized companies
turn to for supporting and managing their most important
asset - their customers. More companies than ever before
now count on PANACEA to make possible the real-time flow
of information between themselves and their customers.
With PANACEA, you can easily gather, organize, track and
share customer information and efficiently manage your
entire workload - from handling calls to requesting customer
shipments - while at your workstation or in the field
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Radix
next step in service management software. Radix is packed
with nearly all the same great features users loved in
Horizon 2000. These included integrated email, powerful
scheduling, flexible time entry, and an easy to use help
desk module. In addition Radix is powered by the MySQL
database engine. This incredible open-source data server
gives Radix all the power it needs to handle your critical
service data.
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WN
Help Desk Enterprise
a help desk solution that runs under Microsoft Access
with a backend database in either Microsoft Access or
Microsoft SQL. This application provides a full-featured
help desk for companies of any size. Designed to be accessed
by multiple help desk technicians at the same time, this
fully-relational application has been developed over the
course of four years with the features that current users
have requested. .
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Radical
Business Suite
Working with Microsoft SQL Server, RADICAL
provides the organisation with Business Intelligence functionality
that has the ability to adopt and be moulded to the organisation’s
unique business processes. From a simple Help Desk through
to sophisticated Workflow Systems, RADICAL can be tailored
by the user to adhere to their key processes
. • Improve your service levels
• Manage entire Customer Relationship through one interface
• Ensure your Service Level Agreements are met
• Strict control over company expenditure • Increased
profitability and accountability
• Monitor departments, budgets and related expenditure
• Control leave applications and authorisation processes
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Close
Support
Multi-user help desk application with all the functions
you need for logging and tracking calls and managing your
IT inventory
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Close
Support Advanced Desktop
Multi-user help desk application with all the functions
you need for logging and tracking calls and managing your
IT inventory .
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Computer
Admin Pro
A powerful and easy-to-use database for asset management
and help desk tracking. Asset Management: Consolidate
your computer hardware and software information: computer
name, OS, peripherals, serial and asset id numbers. Computer
Admin gives you the ability to search by virtually any
criteria and includes a variety of helpful reports. Help
Desk: The trouble call section can help organize your
help desk by tracking computers out for repairs, technicians
assigned to calls, how long calls remain open and more.
By logging a history of problems and resolutions you can
build your own reference library for future troubleshooting.
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