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Articles
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Articles directly related to call centers and help desk management
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Call Tracking and Call Management Software
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Advanced
Call Center
Advanced Call Center is a full-featured yet easy-to-use
answering machine software for your voice modem. All necessary
functions are supported: Caller ID lets you see and hear
who's calling via screen pop-ups, distinctive rings, call
recording, and caller's name announcement with speech
synthesis. "Black" and "white" list functions filter calls
based on caller database, call origin and other parameters.
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Modem
Spy
Modem spy is handy utility for phone
calls recording. Features: 1) records phone conversations.
2) records from microphone. 3) plays back recorded mesages
via phone line. 4) Plays back recorded mesages via sound
card. 5) Can record ALL incomming phone calls. 6) Has
built-in software automatic gain control. 7) Detects and
logs Caller ID. 8) Pops up caller ID information .
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Call
Corder
Call Corder records telephone conversations directly to
your hard disk with a single push of button, optionally
playing a legal disclaimer before recording (ideal for
use in business environment). It stores calls as standard
Windows sound files, adding a memo to allow fast and easy
call navigation. The software is Caller ID compatible
so there is no need to type caller's number and name.
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Caller
ID ActiveX Control
A simple TAPI based caller ID ActiveX control,
requires a TAPI compliant voice modem or telephony card.
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Active
Phone Server
1) Answering machine plays back a greeting
and records a message. Recorded messages are common wav-files.
2) Caller ID displays caller ID information when call
is received. Customizable voice/melodies for each phone
number. 3) ISP Dialer dials numbers one by one to your
ISP until successful connection. When connection is established
(or connection was broken) it will notify you by playing
melody. 4) Email Checker will notify you about new email
arrival. It will show subject, from whom this email and
several lines of each email. It's fast and easy to use.
5) Reminder will notify you about all events you dont
want to miss.
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eCaller
Id
Now you can listen to who is calling
before you pick up the phone. A talking animated character
will read aloud the caller name and number.
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Who's
Calling
Who's Calling is Windows 95+ caller
ID software. It is very user friendly and has many user
definable properties. All cid data strings are user definable
which means that the software can be used in any country.
Requirements:- A modem that supports caller ID. A caller
ID service on your telephone line. Windows 95 or greater.
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other call
tracking solutions
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