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Articles
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Articles directly related to call centers and help desk management
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Answering Service Software
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PageGate
Messaging server software sends SMS
and text messages to: pagers, mobile phones, PIMs, wireless
devices. Messages can be accepted from: networked computers,
email, web pages (CGI), commandline executables, text
files, serial ports, modems. Messages can be delivered
via: the Internet (SNPP, WCTP, SMTP), modems (TAP, UCP,
GSM, TONE), direct serial connections (TAP). Advanced
features: redundant outbound connections, message rerouting
on failure. |
Interactive
Voice Guide
A powerful, easy-to-use system that quickly
implements a professional voice response system into your
business. Interactive Voice Guide was designed to provide
easy to configure automated call handling systems which
can be tailored to individual needs. |
Active
Phone Server
Active Phone Server (APServer) is an application
designed to manage your incoming and outgoing phone calls.
All essential features are supported: advanced answering
machine, caller ID function which displays a caller's
information when a call is received, and enables you to
customize voices and melodies for each phone number. Active
Phone Server also includes an ISP dialer which allows
you to dial your ISP number(s), notifying you with a sound
when a connection is established (or a connection is severed),
and an e-mail checker which notifies you of any new messages,
and displays the subject and several lines from each message.
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Voice
Mail Master
Allows the Panasonic Voice Mail owner to take control
of Voice Mail quickly and easily. Time and date changes
are simplified, along with editing of Mailboxes, Custom
Service Menus, Notification Device Settings, Daylight
Saving, Holiday Settings and System Working Reports that
can be produced to show your system setup at your convenience.
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Voice
Mailbox System
a professional CTI applicaiton based on Dialogic telephony
card. It help you to communicate with other people. Some
features are listed as following: Leave message to the
mailbox selected at anytime. Owner can access the messages
of his voice mailbox. Such as hear message,delete message,transfer
message. Owner can manager his mailbox by phone remotely.
Such as modify the password. Owner can setup his individual
greeting message PassWord verification before owner access.
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